Troubleshooting
From dmon
Technical support is available through the organisation from whom you purchased the product.
To ensure an efficient response please provide the following information:
- A description of the problem, if possible with a log file created using the log command, or a screen shot if it is a GUI issue.
- The exact version of DMON and the license type – this can be obtained by running the “about” command.
- The internal log file. This will usually be located in C:/Users/<user who installed DMON>/DMON/logging/dmon.internal.log on a windows machine, or ~/DMON/logging/dmon.internal.log on Linux. The location is configurable and set by the installation program. It can be checked in <DMON Installation directory>\DMON\etc\logging\log4j.properties
- A detailed description of the target hardware – which SoC and board.
- If the problem is observed in conjunction with the GDB tool additional helpful information can be gained from the communications log in GDB. To get such a log, issue the command “set remotelogfile <filename>” before connecting to DMON with “target extended-remote”